Focus First Office

Cancellation Policy

Tier 1: Design Plan Cancellation Policy: Plans change—we get it. You can cancel or reschedule up to 7 days before your first scheduled session. Refund policy: Cancel 7+ days before the site visit → 100% refund Cancel within 7 days of the site visit → 50% refund prior to site visit, 50% minus hours worked at $65/hr after site visit (work has begun) Cancel after 7 days of the site visit → 25% refund minus hour worked at $65/hr (work is majority completed) How to cancel:
 Email hello@evorainteriors.com or use the "Cancel Booking" link in your confirmation email. We'll confirm within 1 business day. Payment:
 Full payment is due at booking. Tier 2: Design + Project Management Cancellation Policy: You can cancel before the project kickoff meeting (your first scheduled session). Once the project begins, cancellations are subject to work completed and vendor costs incurred. Refund policy: Cancel before initial consultation → Full refund of your 50% deposit During Planning Phase (before Design Phase begins) → Refund of unused deposit minus hours worked at $75/hr. During Design Phase (before Order Phase begins)→  Refund of 50% minus hours worked at $75/hr; planning deliverables provided as-is. Once Order Phase Begins →  Minimal/no refund. Client is responsible for all non-refundable costs, and contractor commitments. Any refundable balance is net of hours worked at $75/hr. During Installation or Review →  No refund. The project is substantially complete. How to cancel:
 Email hello@evorainteriors.com with "Cancel [Service Name]" in the subject line. We'll send you a final accounting of work completed and any vendor costs, then process your refund within 5 business days. Payment:
 50% deposit due at booking. Remaining 50% due at the midpoint of the project (end of design phase). Work will pause until payment is received.

Contact Details